Contact Us
How the team works
When you write through this page, the people who read your message work in the language you are using right now. Your note is read and answered in the same English you see here, so you can write plainly without worrying about a translation gap.
Keep the message to the point. The team deals with a high volume of enquiries, and a clear subject line plus a short description of your question gets you a useful answer sooner than a long story.
What never belongs in a message
Do not send financial details, passwords, or scans of documents through this form. No legitimate enquiry needs your banking login, your card number in full, or a copy of your passport or driver licence at this stage. A real support process asks for proof of identity only through a secure, verified channel after you have initiated a specific request, and even then only the minimum needed.
If anyone ever asks you for a password or a full card number in a message, treat it as a warning sign. Stop, close the conversation, and contact the operator through its official site instead.
When the contact form is not the right place
If you are in difficulty with gambling, the contact form here is not where you should turn. This page is for questions about the site and its service, not for support with harm. A gambling-help organisation in New Zealand can talk to you confidentially, without judgement, and without any link to the casino itself.
Those services are free, and they work with you at your own pace. They can help with setting limits, taking a break, or stopping altogether. The right moment to reach out is now, not after a loss feels worse. You do not need to have lost a particular amount or hit any threshold; if gambling is causing you stress, that is reason enough.
What happens after you send
Every message is read by a person, not sorted by a machine. You will get a reply, though the time it takes depends on how much is in front of the team that day. Complex questions, or ones that need checking with another department, take longer than a simple query.
If your question concerns a withdrawal, a bonus, or your account status, include the relevant reference numbers you already have. That helps the team find your records without asking you for anything sensitive. If your enquiry is urgent, say so at the top of the message, but keep in mind that urgency is judged by the team, not by the sender.